InterMountain Neurosurgery and Neuroscience is committed to meeting our patients health care needs. The following topic links are some suggestions that will allow us to serve you better.

• Calls to the Office
• Referrals (Insurance)
• Cancellation of appointments
• Your films (x-rays, MRI's, CT scans, etc.)
• Test results
• Prescription Refills
• Narcotic Medications
• Billing
• Disability

Calls to the office:
If you have any questions or concerns, please feel free to contact our office. Someone will return your call as soon as possible. Since we see patients in clinic and in the hospitals, their time (as well as yours when we are seeing you) is important, your call will usually be returned after hours. If the matter is an emergency and cannot wait until the end of the day for a response, please let us know when you call. Back to top

Referrals (Insurance):
Many insurance carriers now require a referral from your primary care provider (PCP) before you can see a specialist, such as a neurosurgeon. If referral is not in place before your visit, your insurance can refuse to pay for the visit and you would be responsible for the bill. We would, obviously, like to avoid your having to pay for services that should be covered by your insurance. Therefore, we ask that you always check with your PCP, to be sure you have a current referral in place before each appointment. Please bring your insurance card to each visit. Back to top

Cancellation of appointments:
We understand that circumstances can occur that make it necessary for you to cancel or reschedule an appointment. Please contact us at least 24 hours ahead of time, if you need to cancel or reschedule your appointment. We often have people we can move up in the schedule if we know there will be an opening. We reserve the right to NOT RESCHEDULE patients who repeatedly do not come to appointments and do not notify us of the need to cancel. Due to the nature of our specialty, we occasionally have to reschedule appointments when the doctors are called away to an emergency situation. We regret this inconvenience and will make every effort to notify and reschedule your appointment as soon as possible. Back to top

Your films (x-rays, MRI's CT scans, etc.):
It is absolutely necessary that your films (not just the reports) be available for the doctor to review at each office visit. We need to be able to compare your symptoms, our exam, and your test results, to make an accurate diagnosis and treatment plan. Our doctors will not be able to see you if your films are not available. Unfortunately, we do not have the space to store everyone's film at our office, so we may ask that you keep your films and bring them to each visit. The exception is if surgery is being considered, in that case we would prefer to keep your films to insure they are available the day of surgery. Surgery would have to be canceled if the films were not available.Back to top

Test results:
We try to call with your test results as soon as they are available. However, because tests are performed at many locations throughout the region, there can be a delay in the results getting back to us. If we have not called with your test results within three days of completion of your test, please call us and we will locate the results and call you as soon as possible.Back to top

Prescription refills:
If you need a refill of a medication we prescribed for you, please contact your pharmacy and they will contact us. Allow us at least 24 hours for refills to be processed. Back to top

Narcotic Medications:
All requests for prescriptions or refills of narcotic medications (including prescription pain medications, sleeping medications, tranquilizers, etc.) MUST be completed during office hours. For your safety, your chart must be available for review before a narcotic medication can be prescribed or refilled. We will NOT refill or call in any narcotic prescriptions after hours or on weekends. Again, please allow us at least 24 hours to process the request.
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Billing:
We are happy to bill your insurance for services rendered. Should you have changes in your health coverage, please notify us immediately so that accurate billing can occur. Back to top

Disability:
There will be a $10.00 service charge for completion of any disability/comprehensive return to work forms. This fee will be collected when you pick up your completed forms. Also note, we do not do disability ratings nor do we manage patients for long-term disability. Back to top